Privacy Policy

This Privacy Policy explains how DUREVO (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you visit our website or make a purchase from us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.
• Non-Personal Information: Browser type, device information, IP address, and browsing behavior on our website.
• Order Information: Details related to your purchases, preferences, and communication with our support team.

2. How We Use Your Information

Your data is used to provide, improve, and personalize your experience on our website. This includes:

• Processing and fulfilling your orders.
• Communicating updates about your purchases and deliveries.
• Improving our website, services, and customer support.
• Sending promotional offers or marketing content (only if you opt-in).
• Preventing fraudulent activities and ensuring security.

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. All payment transactions are encrypted and processed through secure payment gateways that comply with PCI-DSS standards.

4. Sharing of Information

DUREVO does not sell or rent your personal data to third parties. However, we may share information with trusted partners and service providers who assist us in operating our business — such as payment processors, logistics partners, and marketing tools — under strict confidentiality agreements.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. You can control cookie settings through your browser, but disabling them may affect certain website functionalities.

6. Your Rights

You have the right to:

• Access and review your personal data held by us.
• Request corrections or updates to your information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your account or personal data (subject to legal obligations).

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or accounting requirements).

8. Third-Party Links

Our website may contain links to third-party websites. DUREVO is not responsible for the privacy practices or content of those websites. We encourage users to read the privacy policies of any third-party sites they visit.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact our support team via the information provided on our Contact Us page.